FAQ

📌 Frequently Asked Questions — VibraEase

How can I contact VibraEase?
You can email us at vibraease@outlook.com — our customer support team will be happy to help with anything you need!

Do you ship worldwide?
Yes, we offer worldwide shipping.

Where do you ship from?
We ship from multiple international warehouses based in:
• United Kingdom
• United States
• China

This allows us to deliver efficiently no matter where you are located.

Can I change or cancel my order?
We work quickly to process orders, so any change or cancellation must be requested within 12 hours of placing the order.
After this time, the order may already be processed — however, you can still return the product once it arrives for a refund.

What payment methods do you accept?
We accept:
• All major credit & debit cards (Visa, Mastercard, American Express)
• PayPal

When will my order be processed?
Orders are processed Monday–Friday.
Processing usually takes 1–3 business days, and shipping begins the next day.
Please allow extra time during holidays or major sales.

How long will it take to receive my order?
Due to high demand, delivery typically takes:
2–4 weeks depending on your location.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs or taxes?
Prices on our website are tax-free. Depending on your country, customs fees or import taxes may apply upon arrival. These are determined by local customs authorities and are the responsibility of the customer.
If you have any concerns, please contact your local customs office for details.